WatchFort (a service by Grumbling Gorillas Technologies Ltd.) operates several websites including
WatchFort.com, api.WatchFort.com and blog.WatchFort.com. It is WatchFort's policy to
respect your privacy regarding any information we may collect while operating our website.
What This Policy Covers
This Privacy Policy applies to information that we collect about you when you use:
- Our website WatchFort.com;
Throughout this Privacy Policy, we’ll refer to our website, mobile applications and other
products and services collectively as “Services.”
Below we explain how we collect, use, and share information about you, along with the choices that
you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our
Services, to communicate with you, or to make our Services better.
We collect information in two ways: if and when you provide information to us and automatically
through operating our Services. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of
information depends on the context and how we use the information. Here are some examples:
Basic Account Information:
We ask for basic information from you in order to set up your account. For example, we require
individuals who sign up for an WatchFort.com account to provide name-surname, email address ,
password and that’s it.
Transaction and Billing Information:
If you buy something from us–a subscription to a WatchFort.com plan, SMS messages, etc, for
example–you will provide additional personal and payment information that is required to process
the transaction and your payment, such as your name, credit card information, and contact
information.
Credentials:
Depending on the Services you use, you may provide us with credentials for your website (like SSH,
FTP, and SFTP username and password).
Communications With Us (Hi There!):
You may also provide us information when you respond to surveys or communicate with our team about
a support question.
Information We Collect Automatically
We also collect some information automatically:
Log Information:
Like most online service providers, we collect information that web browsers, mobile devices, and
servers typically make available, such as the browser type, IP address, unique device identifiers,
language preference, referring site, the date and time of access, operating system, and mobile
network
information. We collect log information when you use our Services–for example, when you create or
make
changes to your account.
Usage Information:
We collect information about your usage of our Services. For example, we collect information about
the
pages you visit or site parts that you check the most. We use this information to, for example,
provide
our Services to you, as well as get insights on how people use our Services, so we can make our
Services
better.
Location Information:
We may determine the approximate location of your device from your IP address. We collect and use
this
information to, for example, calculate how many people visit our Services from certain geographic
regions.
Information from Cookies & Other Technologies:
A cookie is a string of information that a website stores on a visitor’s computer, and that the
visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web
beacons) are small blocks of code placed on websites and emails. WatchFort uses cookies and other
technologies like pixel tags to help us identify and track visitors, usage, and access preferences
for
our Services, as well as track and understand email campaign effectiveness.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services–for example, to set up and maintain your account or charge you for any
of our paid Services;
- To further develop and improve our Services–for example by adding new features that we think our
users
will enjoy or will help them to create and manage their monitors more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which
helps us
improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user
retention and attrition–for example, we may analyze how many individuals purchased a plan after
receiving
a marketing message or the features used by those who continue to use our Services after a
certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services,
detect and
prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights
and
property of WatchFort and others, which may result in us declining a transaction or the use
of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by
WatchFort and others we think will be of interest to you, solicit your feedback, or keep you up
to
date on WatchFort and our products; and
- To personalize your experience using our Services, provide content recommendations, target our
marketing messages to groups of our users (for example, those who have a particular plan with us
or have
been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing
information about you under EU data protection laws, which is that our use of your information
is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service
or other agreements with you or is necessary to administer your account–for example, in
order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update
our Services, to improve our Services so that we can offer you an even better user experience,
to safeguard our Services, to communicate with you, to measure, gauge, and improve the
effectiveness of our advertising, and better understand user retention and attrition, to
monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent–for example before we place certain cookies on your device and
access and analyze them later on
Sharing Information
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate
safeguards on your privacy:
Subsidiaries, Employees, and Independent Contractors: We may disclose information about you
to our subsidiaries, our employees, and individuals who are our independent contractors that
need to know the information in order to help us provide our Services or to process the
information on our behalf. We require our subsidiaries, employees, and independent contractors
to follow this Privacy Policy for personal information that we share with them.
Third Party Vendors:
We may share information about you with third party vendors who need to know information
about you in order to provide their services to us, or to provide their services to you.
This group includes vendors that help us provide our Services to you (like payment providers
that process your credit and debit card information, fraud prevention services that allow us
to analyze fraudulent payment transactions, SMS and email delivery services that help us stay
in touch with you), those that assist us with our marketing efforts (e.g. by providing tools
for identifying a specific marketing target group or improving our marketing campaigns),
those that help us understand and enhance our Services (like analytics providers) who may
need information about you in order to, for example, provide technical or other support
services to you. We require vendors to agree to privacy commitments in order to share
information with them. These vendors are listed in in the "List of data sub-processors"
section below.
Legal Requests:
We may disclose information about you in response to a subpoena, court order, or other governmental
request.
To Protect Rights, Property, and Others:
We may disclose information about you when we believe in good faith that disclosure is
reasonably necessary to protect the property or rights of WatchFort, third parties, or
the public at large. For example, if we have a good faith belief that there is an imminent
danger of death or serious physical injury, we may disclose information related to the
emergency without delay.
Business Transfers:
In connection with any merger, sale of company assets, or acquisition of all or a portion of
our business by another company, or in the unlikely event that WatchFort goes out of business
or enters bankruptcy, user information would likely be one of the assets that is transferred
or acquired by a third party. If any of these events were to happen, this Privacy Policy would
continue to apply to your information and the party receiving your information may continue
to use your information, but only consistent with this Privacy Policy.
With Your Consent:
We may share and disclose information with your consent or at your direction. For example,
we may share your information with third parties with which you authorize us to do so,
such as the social media services that you connect to our site.
Aggregated or De-Identified Information:
We may share information that has been aggregated or reasonably de-identified, so that the
information could not reasonably be used to identify you. For instance, we may publish
aggregate statistics about the use of our Services.
Security
While no online service is 100% secure, we work very hard to protect information about you against
unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as
monitoring our Services for potential vulnerabilities and attacks.
To enhance the security of your account, we encourage you to enable our advanced security settings,
like Two Step Authentication.
Choices
You have several choices available when it comes to information about you:
Limit the Information that You Provide: If you have an account with us, you can choose not to provide
the optional account information, profile information, and transaction and billing information.
Please keep in mind that if you do not provide this information, certain features of our
Services–for example, paid ones, may not be accessible.
Opt-Out of Electronic Communications:
You may opt out of receiving promotional messages from us. Just follow the instructions in those
messages. If you opt out of promotional messages, we may still send you other messages, like those
about your account, monitoring alerts and legal notices.
Set Your Browser to Reject Cookies:
At this time, WatchFort does not respond to “do not track” signals across all of our Services.
However, you can usually choose to set your browser to remove or reject browser cookies before using
UWatchFort’s websites, with the drawback that certain features of WatchFort’s websites may not
function properly without the aid of cookies.
Close Your Account:
While we’d be very sad to see you go, if you no longer want to use our Services, you can
close your WatchFort.com account. Please keep in mind that we may continue to retain your
information after closing your account, as described in How Long We Keep Information above–for
example, when that information is reasonably needed to comply with (or demonstrate our compliance
with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate
business interests.
Your Rights
If you are located in certain countries, including those that fall under the scope of the European
General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect
to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools
that we offer, but if you aren’t able to do that, or you would like to contact us about one of the
other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
How to Reach Us
If you have a question about this Privacy Policy, or you would like to contact us about any of the
rights mentioned in the Your Rights section above, please contact us at support@watchfort.com
Other Things You Should Know (Keep Reading!)
Transferring Information
Because WatchFort’s Services are offered worldwide, the information about you that we process when
you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside
the
European Economic Area (EEA) who work for us, other members of our group of companies, or third
party
data processors. This is required for the purposes listed in the How and Why We Use Information
section
above. When providing information about you to entities outside the EEA, we will take appropriate
measures to ensure that the recipient protects your personal information adequately in accordance
with
this Privacy Policy as required by applicable law.
Ads and Analytics Services Provided by Others
Other parties may also provide analytics services via our Services. These analytics providers may set
tracking technologies (like cookies) to collect information about your use of our Services and
across
other websites and online services. These technologies allow these third parties to recognize your
device to compile information about you or others who use your device. This information allows us
and
other companies to, among other things, analyze and track usage. Please note this Privacy Policy
only
covers the collection of information by WatchFort and does not cover the collection of information
by
any third party advertisers or analytics providers.
List of Sub-processors
WatchFort uses the following products/services (which are all GDPR compliant):
- Digital Ocean: for sending monitoring requests and storing data.
- Stripe: for debit / credit card payments.
- Google Analytics: for analyzing the browsing behavior of our users and visitors.
Privacy Policy Changes
Although most changes are likely to be minor, WatchFort may change its Privacy Policy from time
to time, and in WatchFort's sole discretion. WatchFort encourages visitors to frequently check
this page for any changes to its Privacy Policy.
Change log:
-
27/08/2018 - Initial Version Published